Food and Beverage professional services experts | Oracle (2024)

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Industry expertise with global reach

Our technical know-how is spread across the world to help you succeed, no matter where you are.

Statistics are based on organization and engagements as of the 2023 calendar year.

Benefits you can see

The types of services we offer

• Consulting services

  • Whether you're a large enterprise with multiple brands across the globe or a single-location operator, we can provide the assistance you need to drive rapid and highly successful adoption of Oracle Cloud solutions across your organization.

  • Configuration architecture and design

    We'll help you set up an enterprise configuration utilizing a template-based approach that reduces the time, complexity, and effort of deploying your properties, all while leveraging the power of Oracle’s industry-leading technology.

  • Deployment planning

    We can assess and plan your deployment within or across multiple geographies, markets, brands, operating models, and/or individual locations. Our professional project management teams will help you create realistic and achievable plans with measurable outcomes.

  • Installation and deployment

    Our experts can provide onsite and/or remote installation and deployment assistance, including site-readiness evaluations, device placement and installation, configuration, training, live support, and post go-live hypercare services.

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• Field services

  • We'll help you improve the speed and quality of deploying hardware at your location. We can help reduce the time it typically takes to get set up by as much as 75% or more.

  • Site readiness

    Before installing your hardware, we’ll work with you to review the placement of your devices, as well as your location's infrastructure and environment, to ensure that you're ready for deployment.

  • Staging and kitting

    We'll set up, test, configure, and repackage your hardware with intuitive labeling and setup guides, and then ship it to your location for easy out-of-the-box installation.

  • Depot replacement staging

    We'll replace a broken device with hardware that's configured, assembled, and ready to be installed.

  • Device recovery and disposal

    We're proud to retire end-of-life devices safely, securely, and in an environmentally friendly way.

  • Expert services

    We provide strategic delivery and transformation services to enable your organization to rapidly and successfully adopt new technologies by leveraging the professional capabilities across Oracle.

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• Managed services

  • Get dedicated support for all of your restaurant products, services, and hardware. We deliver rapid-response solutions to keep your business up and running.

  • Contact center

    Get assistance with your Oracle and third-party products and services from a single point of contact. We can receive and manage support requests for a wide range of technologies, systems, and tools, catered to your specific needs.

  • Configuration services

    Utilize our global Cloud Assist team to get help with configuration change requests, upgrades, ad-hoc training, and more.

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• Strategic loyalty management consulting

  • Customers are more loyal to brands that create personalized experiences and emotional connections. With Oracle’s loyalty consulting service, we’ll help you build a data-driven, best-in-class loyalty strategy to create lifelong customers and profitable outcomes.

  • Loyalty and marketing expertise

    We specialize in optimizing the customer experience across all stages of the loyalty program lifecycle, including helping you choose a loyalty management solution, designing your program, and supporting you post-implementation with measurement and growth. Together, we’ll take your customer loyalty and marketing programs to the next level.

  • Data-driven approach

    A program grounded in deep insights will drive repeat customer engagement and loyalty. We’ll take a deep dive into data to create customized strategies for your brand that have measurable results.

  • Strategic design process

    Our robust and strategic design process will help you deliver a program that’s perfectly aligned to your customers and brand. We’ll partner with you to discover customer insights, develop engagement strategies, create financial models and KPIs, and deliver an industry-leading loyalty program.

  • Customized support

    We provide strategic and analytical guidance on all phases of the program lifecycle based on your business objectives. We can support all that entails, such as evaluating the competitive landscape, devising a best-in-class program and launch strategy, consulting on program expansion, and more.

  

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